Les missions du poste Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform.What makes us different: - A diverse team of 600 Malters across 6 European countries- A culture that champions equality (50% of our Comex are women) and inclusive growth- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI- A mission to give everyone the freedom to work differently Ready to help shape the future of work? Your next chapter starts here! Explore your future career As part of the Operations Division, you will join the Customer Onboarding and Success team. You will act as the operational backbone for our clients, ensuring their journey with Malt is seamless.Your mission is to ensure the smooth delivery of projects throughout their lifecycle by managing critical project processes, driving project renewals, and serving as the primary point of contact externally and internally regarding clients' operations. Key responsibilities - Manage client operations: Handle quote and timesheet validation for non-autonomous clients and ensure PO upload and consumption to allow smooth invoicing. - Drive project renewals: Accountable for anticipating ending projects and providing support to secure renewals and business continuity. - Act as the primary contact: Serve as the go-to person for incoming client requests, resolving issues or escalating to the appropriate internal stakeholders (e.g., Financing). - Master contractual compliance: Be the expert on client contracts (SLAs, penalties) and internal ways of working (e.g., PO processes) to ensure the right application of terms. - Empower client autonomy: Pitch the benefits of the platform and conduct demos to educate clients on managing their operations independently. - Partner with Account Managers: Build strong c
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