Détail du poste You want a technical role with real impact on service quality, inside a fast-growing SaaS environment? We are looking for a Support Engineer to join a customer-centric team working on complex environments and high-availability services. Your Missions - Be the main technical point of contact for clients - Handle complex incidents and escalate when needed - Coordinate with internal squad (software, infra, delivery) - Document solutions and enrich the knowledge base - Monitor alerts (Kibana, etc.) and take preventive/corrective actions - Contribute to continuous improvement of processes and service quality Your Profile - Master's degree in IT / Networks (Bac +5 or equivalent) - 2+ years in technical support/delivery (SaaS or FinTech ideal) - Solid hands-on on tools like Jira, Kibana... - French & English fluency - Rigour, autonomy, prioritisation, service mindset Why is this role interesting - Scale-up environment, strong autonomy - Direct visibility on clients and real business impact - Technical depth + communication + problem solving combined
Recruteur ou personne concernée par cette annonce ? Demander la suppression