Les missions du poste Who we are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. Application Product Manager (F/M) [Paris, Seclin, Lyon, or Lille] The Opportunity Join a dynamic team within the Business & Product Strategy division of Omnichannel Interactions, which comprises over 250 employees. We are looking for a motivated individual to join the Product Managers team and contribute to the international growth of Worldline's Contact offering. Worldline Contact is a CCaaS (Contact Center as a Service) solution that enables businesses to manage and optimize their customer relationships across omnichannel voice, chat, email, AI assistants, callbots, instant messaging, WhatsApp, and more. Your mission as a Product Manager will be to strengthen our solution's market position and actively participate in its strategic evolution. Day-to-day Responsabilities As an Application Product Manager, you will be responsible for defining the product vision and strategy based on market analysis and customer needs for CX Agent, a product aimed to augment though AI all the personas using the CX suite. You will participate in coordinating technical, design, and business teams to continuously conceive, develop, and improve the product. - Defining Product Vision and Strategy - Analyze the market, competition, and trends to identify opportunities and areas of growth - Define a clear product vision for AI services aligned with the company's objectives - Develop a strategic roadmap in line with customer needs and business priorities - Define a realistic and incremental roadm
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