Détail du poste Finality Within the framework of budgetary targets, to ensure client satisfaction through the deployment and facilitation of Smart in his/her PU. To undertake and coordinate risk management actions in the field of personal safety and the environmental protection of property (buildings and production resources) Main Missions 1 - Facilitate the implementation of Smart and associated aims - Implement the Smart site section (instructions and appendices) in line with the Group's Smart project. - Facilitate the implementation of Smart, for which he/she is responsible in his/her unit - Suggest Smart developments connected to the activity of his/her unit - Assist the Unit Manager in measuring the efficiency and performance of processes to meet objectives 2 - Represent the customer within his/her production unit - Ensure the respect of customer requirements and quality targets - Manage the performance of suppliers for his/her unit and commit to improvement plans in line with purchasing - Decide exceptions in relation to customer quality demands - Coordinate system, product and production process audits in his/her unit - Coordinate the processing of in-production incidents and the monitoring of associated action plans - Coordinate the analysis and processing of warranty returns - Participate in measuring customer satisfaction - Block deliveries and/or stop production in the case of an identified risk for the customer. 3 - Manage job family activities within his/her production unit - Organise the taking into account of experience capitalisation files - Ensure proper use of Quality tools and methods - Coordinate quality-related audits in his/her unit and ensure the implementation and efficiency of associated action - plans - Coordinate quality-related communication in his/her unit - Report to the Quality Director and the Unit Manager hierarchically - Participate in the development of new projects while ensuring the completion of plant quality actions - Make all
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