Les missions du poste At Genetec, we believe that everyone's voice deserves to be heard and we want you to learn and to grow within your role to maximize your potential. Our family, of over 2000 people globally, is made up of diverse individuals who are passionate about technology and are quick to try new ideas, even if it means risking failure. Most of all, we are all proud to say that we have the privilege to work with some of the coolest, smartest and nicest people we know - Each other! There are many reasons as to why we were chosen as one of Montreal's Top Employers for over a decade. Want to join our team? Check out the job postings below or share them with a friend! Genetec - Protect the everyday We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths. Our network, of over 1800 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5. Discover Genetec's work environment and lively culture in ! The team: We are a community of Technical Support engineers who are committed to satisfy customer needs throughout the EMEA region - a scope encompassing 15+ countries. You will collaborate closely with your colleagues across Sales, R&D, Professional Services, etc., to help provide great service to our customers and support our relationships throughout the region. T2s intervene when requests exceed the scope of first-level support (T1), ensuring an effective resolution while maintaining customer satisfaction. EMEA Support Engineer T2 will report to the T2 Team Lead and will be tasked
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