Les missions du poste About the Company Established in 2017, Infinite Orbits is a NewSpace company, based in Toulouse, pushing the boundaries of in-orbit services with cutting-edge spacecraft driven by its own Rendez-Vous solution, an advanced Autonomous Vision-Based Navigation Solution. IO has two generations of missions "Orbit Guard" provides Inspection and Space Situational Awareness services in GEO. Our first, OG-1 was launched on 1 May 2023, the second is launching in 2025 and the third third launching in 2026. "Endurance" is a docking service capable of extending the life of GEO telecom satellites, by taking over AOCS takeover for 5 years. We are looking for an IT Admin & Support to handle both day-to-day user support (N1/N2/N3 helpdesk) and the administration of the company's IT infrastructure. This hybrid role - split equally between helpdesk and systems administration - is critical in a demanding space systems environment. You will be the go-to IT contact for all internal teams, while actively contributing to the availability, performance, and security of our infrastructure. Job Description 1. Helpdesk Support - N1 / N2 / N3 - Handle first-level support (N1): common incidents, password resets, workstation issues, printers, and office software. - Resolve N2 tickets: advanced diagnostics, network troubleshooting, configuration issues, and access rights management. - Escalate to N3 for complex issues involving servers, virtualization, or network equipment. - Manage and prioritize tickets using an ITSM tool (creation, tracking, resolution, closure, reporting). - Handle user onboarding and offboarding: provisioning and revoking access (AD, email, VPN, business applications). - Deploy and configure workstations (images, software, peripherals) on both Windows and Linux environments. - Run internal training sessions and awareness programs on IT best practices and cybersecurity. 2. Systems and Network Administration - Administer and maintain Windows and Linux server
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