Les missions du poste WE ARE BETCLIC Betclic, European leader in sports betting, is much more than just an online gaming site! Also offering Poker, Horse Racing, and Casino games across various countries and continents, it is an inspiring and forward-thinking company: every day brings new challenges in a modern and dynamic environment. As an influential player in the tech industry, with strong and sustained growth over the years, we believe in innovation through diversity and inclusion and encourage everyone to reach their full potential. With our multicultural team, we provide an optimal, safe and responsible gaming experience, powered by cutting-edge technology. WHY JOIN US? At Betclic, success comes from passionate and committed teams. Here's why you'll love working with us: An international and creative environment where every project is an opportunity to innovate Hypergrowth that brings new challenges and development opportunities every day A healthy work-life balance: flexible remote work and workplace well-being are essential pillars for us. A unique and friendly atmosphere, with 1,600 employees across 5 countries and our headquarters in Bordeaux Are you passionate about sports and tech? Join us and help shape the future of online gaming! ENTER THE GAME As a Customer Experience Program Manager, you will join the Customer Experience team as part of a maternity leave replacement. At the crossroads of Product, Product Ops and Experience, your role will be to structure, accelerate and align high-impact Customer Experience initiatives within product squads. You will play a key role in ensuring efficient execution, strong cross-team collaboration and consistency across product experiences. YOUR ROLE WITHIN BETCLIC In this role, your main missions will be: Customer Experience Program Management - Drive Customer Experience initiatives within Product squads (Onboarding, AI, etc.) - Contribute to the structuring and definition of initiatives with Product, Design and Te
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